We are Flight Link Limited (“we”, “our”, “us”), operating under the name Flight Link. Our registered address is: 3rd Floor, River Front House, Howley’s Quay, Limerick, Ireland.

We are licenced by the National Transport Authority. Our route license number is 23010.

We are always looking for ways to improve our service and welcome feedback from passengers. You can email us at [email protected] with anything that’s on your mind, including complaints. We always want to get better at what we do.

All of us at Flight Link are committed to providing you with a comfortable, reliable and enjoyable experience.

We will do our best to run according to our timetable but sometimes this may not be possible due to factors outside of our control. If this happens we will always try to find alternatives for you. Sometimes this may mean using a different route and/or a different type of transport. If this happens, we will notify you as soon as possible and if necessary, provide information on alternative arrangements for your trip.

If we have to cancel a service with less than 48 hours notice, we will always do our best to provide alternative transport. If we can’t do so, and you incur other travel costs to fulfill the same or equivalent journey, we will refund that cost to you, subject to a reasonable method of travel. Email us at [email protected] and we will sort things out.

If we have to cancel a service with more than 48 hours notice and we are unable to provide an alternative service to you, we will issue a full refund or account credit automatically.

However, we will not be held liable for any loss, damage, inconvenience or additional costs you suffer as a result of such situations.

Our drivers are human beings who are doing their best to provide you with a safe, enjoyable experience. They will not tolerate abuse, rudeness or a general lack of courtesy.

We want everyone to be able to travel in a safe, comfortable and enjoyable environment so we have the following rules in place:

• Please don’t eat hot food onboard, we want to keep the vehicles smelling fresh for everyone.
• You can bring hot drinks onboard but they must be in a cup with a spill resistant lid.
• We do not allow alcohol on board any of our services.
• Please take your rubbish with you or put it in a rubbish bin onboard.
• You must wear a seatbelt at all times while seated, where one is provided.
• Do not smoke conventional or electronic cigarettes of any kind whilst onboard.
• Do not bring weapons onboard, either on your person or in your luggage.
• Do not solicit or try to offer anything for sale or collection to other passengers.
• Do not play loud music which can be heard by other passengers.
• Do not use our Wi-Fi to download, view, or distribute illegal material, or material which may cause offence to others.
• Do not distract the driver whilst he or she is driving, unless you have an emergency. If possible, wait until the next stop and then alert the driver to your issue.

We may refuse travel or ask you to leave during a trip if you:Are a security or safety risk.

• Have a poor level of personal hygiene, making the environment unpleasant for others.
• Are intoxicated or are under the influence of drugs or other substances.
• Cause a nuisance or disturbance to other passengers or employees.

You will not be entitled to a refund if you are refused travel or asked to leave the vehicle for any of these reasons. If appropriate, we will seek legal redress to remedy the damage, loss, or injury caused by your actions.
If you break these rules we reserve the right to ban you from all Flight Link services.

We have CCTV on our vehicles to keep people safe, prevent crime and improve our service. Most of the cameras only record video but those at the front of the vehicle may also record sound. Where relevant, this data may be passed on to the An Garda Siochana and prosecuting authorities to provide evidence in legal proceedings.

Our CCTV equipment and systems are operated in full accordance with the General Data Protection Regulations.

Unfortunately we cannot take bicycles on our services.

Each passenger can bring two medium sized suitcases or rucksacks (no more than 20 Kgs). This luggage must be stored in the luggage lockers underneath the coach. Passengers should not open or close these luggage locker doors. Once the coach luggage lockers have been opened, passengers are responsible for the storing and removal of their own luggage. Luggage must be labelled and is carried at the owner’s risk.

We welcome guide dogs, hearing or assistance dogs accompanying registered disabled persons. Assistance dogs must be properly harnessed and under your direct control at all times. We do not carry other animals or pets.

Any guide/assistance dog that travels with you does so at your own risk. You will be solely responsible should the guide/assistance dog make a mess that requires additional cleaning, cause damage to the vehicle, or injure other passengers or employees. We may seek to claim costs as a result.

Guide/assistance dogs are not permitted to travel on a seat. Instead, they should remain on the floor in front of your seat or on your lap. If your guide/assistance dog is too large to sit here, they may travel provided an additional child ticket is booked for them and they travel on the floor in front of the adjacent seat. Guide/assistance dogs are not allowed to sit in the aisle.

If you find any property which someone else has left in a vehicle, please hand it to the driver.

If you leave something on a vehicle, please report it via email to [email protected] as soon as possible. Lost property will be held in one of our offices for one month unless it is a perishable, objectionable or illegal item (in which case it will be disposed of immediately).

You can buy tickets online up until 60 minutes before departure.  When boarding, you must show your ticket to the driver.  You are welcome to show your ticket on your phone or printed.

Alternatively, you can buy a ticket as you board, so long as we have space.

Children between 0 and 12 years of age can travel for free with a full fare paying adult.

We do not offer refunds. You can amend your booking online for free up to three hours before your booked departure time. After this tickets cannot be changed or refunded.

Where we collect your personal data, we will store, process and safeguard that data in accordance with our Privacy Policy.

We try to handle complaints quickly and fairly. We aim to acknowledge your complaint within one business day and respond fully within two weeks. Where this is not possible, we’ll explain why and provide you with an alternative timeline.

These Conditions of Carriage apply to all Flight Link services as of the date at the top of this page and replace all previous versions. They may be amended from time to time. A copy of any previous versions will be available on our website.

These Conditions of Carriage apply to all services operated by Flight Link.